Built for vets who'd rather treat animals than fight software

Before DigiVet, Cornerstone Veterinary Services ran on Digitail. “It has fancy record keeping features,” the owner Dr. Helen Tiffin told us, “but inefficient accounting.”

For a mixed practice — where some clients pay on the spot and others run farm-visit accounts — that gap between records and money was the daily bottleneck.

The switch changed the books in ways that surprised them. Bank statements downloaded into DigiVet and matched client payments automatically. Syndicate-owned patients — farm animals split across partnerships — stopped being a billing nightmare. Bulk billing across multiple animals for the same procedure, even with multiple owners, became a single workflow instead of a stack of admin.

“Changing software has definitely made our lives easier, our business better and more time efficient.”

The change wasn’t just about the books. Dr. Donald MacRae, one of the practice’s equine vets, came from a different angle entirely. His frustration with Digitail was the clinical records — too many fields, many irrelevant to equine work, and no guarantee that different vets were recording things the same way.

With DigiVet, the protocols and templates became his favourite tool. “The templates for complex products, or protocols save a lot of time, and are a good check-list that everything has been billed.” But the real shift was simpler than any feature:

“A simpler, more user friendly program makes me way more motivated to keep up to date with invoicing. I used to leave it all for the end of the month!!”

But the moment that sticks with the team isn’t about bookkeeping at all. It’s about the hardest conversations a vet has to have.

That’s from Rianne Van Wyk, one of the Cornerstone vets. “A big one is during euthanasia cases. The bill can be done in less than a minute, so clients don’t have to wait and can have more time and space to process everything.”

“It just makes our day-to-day work a lot smoother and less stressful.”

And from the practice-management seat, Alexandra van As — who handles the day-to-day admin at Cornerstone — saw the change from a different angle entirely. For her, the Digitail pain wasn’t records or accounting. It was the support, and the constant updates.

“Customer service was extremely poor. We would wait days to get something sorted out, if at all. Constant updates — as soon as you knew how something worked, it would change.”

On DigiVet, that flipped. “On the odd moment when something doesn’t work the way it should, it gets sorted out immediately. No more waiting for days.” Tracking and loading payments became faster, importing invoices and stock became faster, and — her closing line, the one that captures why a non-clinical voice mattered most:

“DigiVet is designed to make vets and support staff’s work days easier and more efficient.”

When we asked if a vet friend should switch, Rianne’s answer was two words: Definitely yes. Dr. Tiffin’s was three: No going back. Dr. MacRae’s: I will definitely recommend DigiVet to friends. Alexandra’s: I would highly recommend it.